Cancellation & Refund Policy
Our transparent guidelines regarding event registration cancellations, refund eligibility, duplicate payment disputes, and Razorpay processing timelines.
1General Principles
At Students Hackathon (“studentshackathon.com”), we are committed to fair and transparent transactions. Most flagship hackathons hosted on our platform are 100% free of charge.
For premium events, certified hackathon sprints, or specialized workshops that require an entry fee, this policy outlines the conditions under which cancellations and refunds are granted.
2Registration Cancellation by Participant
- Before Registration Deadline: If a participant or team requests cancellation at least 48 hours prior to the official hackathon registration deadline, a full refund (minus any non-refundable payment gateway processing fees where applicable) will be issued.
- After Registration Deadline: Once the official registration period has closed, teams have been finalized, mentorship slots allocated, or problem statements officially released, cancellation requests cannot be refunded as computational and organizer resources are committed.
- Free Events: For free hackathons, teams may withdraw their registration at any time without financial implication by emailing support or updating their dashboard.
3Event Cancellation or Rescheduling by Organizer
In the unlikely event that a hackathon is cancelled or indefinitely postponed by Students Hackathon or the sponsoring institution:
- All registered participants who paid an entry fee will receive a 100% full refund automatically without any deductions.
- If an event is rescheduled to a new date and a registered participant cannot attend on the new date, they may request a full refund within 7 days of the rescheduling announcement.
4Duplicate Payments & Technical Errors
If your bank account or card is debited multiple times due to a network timeout, browser refresh, or payment gateway glitch:
- The excess duplicate amount will be identified and automatically reversed by the Razorpay banking network.
- You may also notify us at info@studentshackathon.com with your Payment ID and registered email for immediate resolution within 24 hours.
5Refund Processing Timeline & Method
Approved refunds are credited directly back to the original payment method (UPI account, Debit/Credit Card, or Netbanking account) through the Razorpay settlement network. The exact credit reflection time may vary depending on your issuing bank.
6How to Request a Refund
To request a cancellation or refund, please send an email to our billing support desk with the following details:
- Registered Participant / Team Leader Name
- Registered Email Address & Mobile Number
- Hackathon Title / Event Slug
- Razorpay Payment ID / Order ID (found on your payment receipt)
- Reason for Cancellation / Refund